Last Updated: 1 August 2025

1. Introduction

Luxentia Consultancy is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://luxentiaco.com/ (the “Site”) or engage with our services as a client.

By accessing our Site and using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Site or provide us with your information.

2. Information We Collect

We may collect personal information that you voluntarily provide to us and non-personal information automatically collected when you use our Site.

A. Personal Information You Disclose to Us:

· Contact Inquiries: When you contact us via our website form, we collect your name, email address, phone number, company name, and any other information you choose to provide.
· Client Engagement: When you become a client, we may collect business contact information, billing details (including company address and tax ID), and information necessary to provide our bespoke services (e.g., team size, training needs).
· Communications: We collect records of our correspondence, including emails, meeting notes, and call recordings (where applicable and with prior consent).

B. Information Automatically Collected:

· Usage Data: We automatically collect certain information about your device and how you interact with our Site. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, referring website addresses, and other diagnostic data. We collect this using cookies and similar tracking technologies.
· Cookies: Our Site uses “cookies” to enhance your experience. You can set your browser to refuse all or some browser cookies, but this may impair your ability to use parts of our Site.

3. How We Use Your Information

We use the information we collect for the following business purposes:

· To provide, operate, and maintain our Site and services.
· To create and manage your client account.
· To process your requests, inquiries, and comments.
· To develop, personalize, and deliver the bespoke training and consultancy services you engage us for.
· To send administrative information, such as updates, security alerts, and support messages.
· To send marketing and promotional communications (where you have opted-in to receive them) about our services, events, and industry insights. You can opt-out at any time.
· To analyze and improve our Site, services, and marketing campaigns.
· To protect against fraudulent or illegal activity and ensure the security of our network and services.
· To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing (For EEA/UK Visitors)

If you are from the European Economic Area (EEA) or the UK, our legal basis for processing your personal information is:

· Your consent (e.g., for marketing communications).
· The performance of a contract with you (e.g., providing our services).
· Our legitimate interests, which are not overridden by your rights (e.g., website analytics, fraud prevention, improving our services).

5. How We Share Your Information

We value your trust and only share your information in the following limited circumstances:

· Service Providers: We may share your data with trusted third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
· Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
· Legal Obligations: We may disclose your information where required to do so by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or that of others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill contractual obligations, comply with legal and tax requirements, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

· Access & Portability: The right to request copies of the personal data we hold about you.
· Rectification: The right to correct inaccurate or incomplete data we hold about you.
· Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.
· Restriction: The right to request that we temporarily or permanently stop processing all or some of your personal data.
· Objection: The right to object to our processing of your personal data based on our legitimate interests.
· Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using Standard Contractual Clauses or other approved mechanisms for transfers out of the EEA/UK.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have such information, please contact us, and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Luxentia Co. Email: info@luxentiaco.com
Website: https://luxentiaco.com/contact